FAQS
Frequently Asked Questions (FAQs)
Welcome to the Sockymate US FAQ Page 💜
We’ve answered some of our most common questions below to help make your shopping experience as easy as possible.
1. What is 20–30 mmHg Compression?
20–30 mmHg graduated compression is considered a firm level of compression designed to help support healthy circulation and reduce feelings of swelling, fatigue, and heaviness in the legs.
Our compression socks are designed with graduated compression, meaning the pressure is strongest at the ankle and gradually decreases up the leg. This helps encourage better blood flow and support throughout the day.
Many customers wear Sockymate compression socks for:
- Long work shifts
- Travel & flying
- Standing all day
- Pregnancy support
- Sports & recovery
- Swollen or tired legs
- Everyday comfort
If you have a medical condition or are unsure whether compression socks are suitable for you, we recommend consulting your healthcare professional before use.
2. How Do I Wash My Compression Socks?
To help extend the life of your Sockymate compression socks, we recommend:
Washing Instructions
- Cold gentle machine wash
- Wash with similar colors
- Use mild detergent
- Air dry only
- Do not bleach
- Do not tumble dry
- Do not iron
Avoid exposing your socks to high heat, as this may damage the elastic fibers and reduce compression performance over time.
For best results, we recommend washing your socks after each wear.
3. Can I Exchange My Socks?
Yes — we may accept exchanges for eligible items.
To qualify for an exchange:
- Socks must be unworn and unused
- Packaging must remain unopened and in original condition
- Exchange requests must be made within 14 days of delivery
Due to hygiene reasons, we cannot accept exchanges for socks that have been worn, washed, or opened unless the item is faulty.
To request an exchange, please contact:
Please include your order number and details of the item you wish to exchange.
4. How Long Will My Order Take to Arrive?
Estimated Delivery Times (USA)
Standard Shipping:
Approximately 7–11 business days
Express Shipping:
Approximately 7–9 business days
Please note:
- Delivery times are estimates only
- Some orders may arrive sooner depending on stock location
- During busy periods or promotions, shipping delays may occur
- Orders may occasionally ship in separate parcels
Once your order ships, you’ll receive tracking details via email.
5. How Do I Choose the Right Size?
Choosing the correct size is important to ensure the best compression fit and comfort.
We recommend using the size chart provided on each product page.
Tips for Choosing Your Size
- Measure the widest part of your calf
- Compare your measurements to the sizing chart
- If you are between sizes, we generally recommend sizing up for comfort
Sockymate offers both:
- Regular calf sizes
- Wide calf options
Our wide calf range is designed for customers who need extra stretch and comfort without excessive tightness at the top band.
If you need sizing help, feel free to contact our support team before ordering.
6. Are Sockymate Compression Socks Easy to Put On?
Compression socks are designed to fit firmly, so they may feel tighter than regular socks at first.
For easier application:
- Turn the sock inside out to the heel
- Slide your foot in first
- Gradually roll the sock up the leg
- Smooth out wrinkles as you go
Most customers adjust quickly after a few wears.
7. Can I Wear Compression Socks All Day?
Many customers comfortably wear Sockymate compression socks throughout the day, especially during:
- Work shifts
- Travel
- Exercise
- Long periods of sitting or standing
However, if you experience discomfort or have a medical condition, please consult your healthcare provider.
8. Do You Offer Wide Calf Compression Socks?
Yes 💜
Sockymate offers a wide calf collection designed for extra comfort and stretch without digging into the legs.
Our wide calf options are popular with customers looking for:
- More relaxed upper calf fit
- Plus-size compression socks
- Comfortable all-day wear
- Reduced tightness around the top band
Please refer to the size chart on each product page for measurements.
9. Will My Socks Lose Compression Over Time?
Like all compression garments, compression levels may gradually reduce with regular wear and washing over time.
Proper care helps extend their lifespan.
For best performance, we recommend:
- Washing after each use
- Air drying only
- Replacing socks periodically depending on usage frequency
10. How Can I Contact Sockymate?
We’re always happy to help 💜
Contact Information
Email: hello@sockymate.com
Text Support: +61 0468 468 823 (TEXT ONLY)
We aim to respond within 24–48 business hours.