SMS Terms & Customer Care
Effective Date: May 2026
SockyMate ("SockyMate", "we", "us", or "our"), operated by Veloq Holdings LLC, may send SMS (text) messages to customers for customer care and order-related communications.
What messages you may receive
If you provide your mobile phone number and request support or place an order with SockyMate, you may receive text messages relating to:
Customer support enquiries
Order confirmations
Shipping and delivery updates
Order changes or cancellations
Exchange or return assistance
Responses to questions you send us
We do not use these messages for unsolicited marketing.
Message Frequency
Message frequency varies depending on your order activity and customer support interactions.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you will no longer receive SMS communications except where required to complete a previously requested interaction.
Need Help?
Reply:
HELP
or contact us through our website at:
https://sockymate.com/pages/contact
Consent
By providing your mobile phone number and requesting customer support, placing an order, or otherwise requesting SMS communications from SockyMate, you consent to receive customer care text messages from Veloq Holdings LLC doing business as SockyMate.
Your consent is not a condition of purchasing any goods or services.
Privacy
Your phone number will only be used to provide customer care and order-related communications in accordance with our Privacy Policy.
We do not sell or share your mobile phone number for third-party marketing purposes.
For more information, please review our Privacy Policy.
Contact
Veloq Holdings LLC
Doing business as SockyMate
Website: https://sockymate.com
Contact: https://sockymate.com/pages/contact
Last Updated: May 27, 2026