Shipping Policy

Last Updated: June 16, 2026

Where We Ship

Sockymate.com currently ships across the United States/Canada/Australia/New Zealand 

To improve delivery times and product availability, orders may be fulfilled through a combination of local and global distribution partners.

Depending on stock availability, your order may ship from different fulfillment locations.

---

Shipping Costs

We currently offer the following shipping options at checkout:

United States

• Standard Shipping: $9.95 USD

• Standard+ Shipping Protection: $11.50 USD

• Priority Shipping: $11.95 USD

• Priority+ Shipping Protection: $13.50 USD

Canada 

• Standard Shipping: $9.95 CAD

• Standard+ Shipping Protection: $11.50 CAD

• Expedited Shipping: $11.95 CAD

• Expedited+ Shipping Protection: $13.50 CAD

Australia 

• Standard Shipping: $9.95 AUD

• Standard+ Shipping Protection: $11.50 AUD

• Express Shipping: $11.95 AUD

• Express + Shipping Protection: $13.50 AUD

New Zealand 

• Standard Shipping: $11.95 NZD

• Standard+ Shipping Protection: $13.50 NZD

Free shipping on orders over $160

Shipping costs are displayed at checkout before payment is completed.

---

Order Processing Time

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays)

• During promotions, peak periods, or holidays, processing times may be slightly longer

Once your order has shipped, you will receive a shipping confirmation email with tracking information. 

Please note you will not receive a shipping confirmation email, if one is not provided at checkout. 

---

Estimated Delivery Timeframes

Delivery estimates may vary depending on your location and product availability.

United States

• Standard Shipping: 7-12 Business Days (Monday–Friday, excluding holidays)

• Priority Shipping: 2-6 Business Days (Monday–Friday, excluding holidays)

Canada 

• Standard Shipping: 8-12 Business Days (Monday–Friday, excluding holidays)

• Expedited Shipping: 6-9 Business Days (Monday–Friday, excluding holidays)

Australia 

• Standard Shipping: 5-9 Business Days (Monday–Friday, excluding holidays)

• Express Shipping: 3-8 Business Days (Monday–Friday, excluding holidays)

New Zealand 

• Standard Shipping: 7-12 Business Days (Monday–Friday, excluding holidays)

Please note:

• Some orders may arrive sooner depending on local inventory availability

• Delivery delays may occur during busy periods, severe weather, customs processing, or carrier disruptions, please be patience and kind to our team when issues do occur as we will always do our very best in helping to get your parcel to you. 

• Some orders may ship in multiple parcels

---

Pre-Orders

Some products may occasionally be offered as Pre-Order and will be clearly marked on the product page.

Pre-Order Processing & Dispatch

• Pre-order items are not shipped immediately

• Estimated dispatch timeframes will be shown on the product page

• Orders containing both in-stock and pre-order items may ship together once all items become available

If you would prefer separate shipments, please contact us before placing your order.

---

Fulfillment & Split Shipments

As we continue expanding our fulfillment network, some orders may:

• Ship from multiple fulfillment centers

• Arrive in separate packages

• Receive tracking updates at different times depending on the shipping route

Tracking information may take 1–3 business days to update after dispatch.

We appreciate your patience as we continue improving our shipping experience 💜

---

Tracking Your Order

Once your order has shipped:

• You will receive a tracking number by email

• Tracking updates may take 1–3 business days to appear

• Updates may also be sent via SMS if a mobile number was provided at checkout

---

Missing or Delayed Orders

If your order has not arrived within the estimated timeframe:

• Please allow a few additional business days during busy periods

• Check your tracking link for the latest delivery updates

If you still need assistance, please contact our support team and we will help investigate your shipment.

If an order is confirmed lost in transit, we will work with you to provide an appropriate resolution.

---

Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Include your order number and clear photos of the product and packaging

Our team will review the issue and assist with a replacement, refund, or store credit where appropriate.

---

Contact Information

Business Name: Sockymate
Email: hello@sockymate.com
Text: (307) 487-3422 Text Support Only

Mailing Address:
4008 Laramie Street, Suite E
Cheyenne, Wyoming 82009
United States