Privacy policy

Last updated: August 27, 2026

SockyMate is operated by Veloq Holdings LLC, doing business as SockyMate (“SockyMate,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit sockymate.com (the “Site”), purchase our products, create an account, contact us, subscribe to communications, or otherwise interact with our products and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand the practices described in this policy.

Personal Information We Collect

The personal information we collect depends on how you interact with us, the Services you use, and applicable law.

Information You Provide

We may collect information you provide directly to us, including:

Name
Billing and shipping addresses
Email address
Telephone number
Account login information
Products viewed, ordered, returned, exchanged, or canceled
Order history and transaction details
Payment confirmation and payment method information
Marketing and communication preferences
Product reviews, photographs, videos, testimonials, or other content you submit
Referral, promotion, competition, or loyalty-program information
Communications with our customer support team
Information provided when requesting a return, refund, replacement, or exchange

Payments are processed by third-party payment providers. We do not normally receive or store your complete payment card details.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect information including:

IP address
Browser type
Device type and operating system
Device, cookie, and advertising identifiers
General location information
Referring website, advertisement, or campaign
Pages and products viewed
Links and advertisements clicked
Shopping cart, checkout, and purchase activity
Date, time, and duration of visits
Interactions with emails or messages
Website usage and conversion information
Information collected through cookies, pixels, tags, log files, APIs, server-side integrations, and similar technologies

Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including:

Shopify, which powers our online store
Payment processors and financial institutions
Warehousing, fulfillment, logistics, and delivery providers
Customer support and communications providers
Email and SMS marketing providers
Advertising and analytics providers, including Google, Microsoft, and Meta
Review, referral, affiliate, promotion, and loyalty platforms
Fraud prevention, security, and identity-verification providers
Social media and other online platforms
Other service providers and business partners

We may combine information received from third parties with information collected directly from you.

Sensitive Personal Information

You may occasionally provide health-related or other sensitive information when contacting us about product suitability or your experience with our products.

Please do not provide sensitive information that is not necessary for us to respond to your inquiry. If you voluntarily provide sensitive information, we will use it only to respond to your request, provide requested customer support, protect security, comply with law, or where otherwise permitted with your consent.

Our products, website content, and customer support do not replace professional medical advice.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, submit content, or subscribe to communications
Automatically when you visit or interact with the Site
Through cookies, pixels, tags, APIs, and server-side tracking
From payment, fulfillment, delivery, customer support, marketing, and technology providers
From advertising, analytics, referral, affiliate, review, or promotional partners
From social media platforms when you interact with us
From publicly available sources where permitted by law

You may browse parts of the Site without identifying yourself. However, certain personal information is required to process an order, deliver products, manage an account, respond to inquiries, or provide requested Services.

How We Use Personal Information

We may collect, use, process, store, and disclose personal information to:

Provide and operate the Services
Process and manage orders and payments
Deliver products and provide shipping updates
Provide customer support
Manage returns, refunds, replacements, and exchanges
Create and manage customer accounts
Communicate about orders, inquiries, accounts, or service-related matters
Remember preferences and personalize the shopping experience
Recommend products that may interest you
Improve our Site, products, customer service, and marketing
Understand how customers use the Site
Measure and attribute advertising performance
Create advertising audiences
Deliver or personalize advertising where permitted
Send marketing communications where permitted
Operate promotions, referrals, reviews, competitions, and loyalty activities
Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful conduct
Authenticate accounts and protect the Site
Enforce our terms and protect our legal rights
Comply with legal, regulatory, accounting, and taxation obligations
Establish, exercise, or defend legal claims
Carry out other purposes disclosed when information is collected

We may use aggregated or de-identified information for analytics, research, product development, and business improvement when that information no longer reasonably identifies an individual.

Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, APIs, server-side integrations, and similar technologies to:

Keep the Site functioning
Remember preferences and shopping cart contents
Process checkout and payments
Authenticate users and protect accounts
Understand website traffic and customer behavior
Measure marketing and advertising performance
Attribute purchases and conversions
Create advertising audiences
Provide and personalize advertising
Detect fraud and protect the Site

Some cookies are necessary for the Site to operate. Other cookies support analytics, personalization, and advertising.

Where required by applicable law or platform policy, we request consent before using non-essential advertising or analytics technologies.

You may manage available choices through:

Privacy or cookie controls available on the Site
Your browser or device settings
The privacy controls offered by Google, Microsoft, Meta, and other providers
Our data-sharing opt-out page at https://sockymate.com/pages/data-sharing-opt-out

Blocking cookies may affect how the Site functions.

For more information about Shopify cookies, visit:

https://www.shopify.com/legal/cookies

Google Advertising and Analytics

We use Google services, which may include Google Ads, Google Analytics, Google Merchant Center, conversion tracking, enhanced conversions, remarketing, audience measurement, and related advertising technologies.

Google and its service providers may collect or receive information through browser-based tags, cookies, pixels, APIs, and server-side integrations, including:

IP address
Device and browser information
Cookie and advertising identifiers
General location information
Referring website or advertisement
Pages and products viewed
Shopping cart and checkout activity
Purchases and other conversion events
Information about interactions with our Site and Google advertisements

We use Google services to:

Analyze website traffic and customer behavior
Measure advertising performance
Attribute purchases and other conversions
Improve our Site and marketing
Create advertising and remarketing audiences
Deliver or personalize advertising where enabled and permitted
Detect fraud, security issues, and invalid advertising activity

Where enhanced conversions or similar features are configured, limited customer information such as an email address or telephone number may be securely transformed or hashed before being transmitted to Google. We do not transmit complete payment card details to Google.

Google may use information received from our Site in accordance with its own policies.

How Google uses information from sites and apps:

https://policies.google.com/technologies/partner-sites

Google Privacy Policy:

https://policies.google.com/privacy

Google advertising technologies:

https://policies.google.com/technologies/ads

Google advertising preferences can be managed through My Ad Center:

https://myadcenter.google.com

Microsoft Advertising and Analytics

We use Microsoft Advertising services in connection with advertising campaigns. Microsoft Universal Event Tracking (“UET”) and related conversion-measurement technologies apply when those tools are enabled on the Site.

Microsoft and its service providers may collect or receive information through cookies, tracking pixels, UET tags, APIs, and server-side integrations, including:

IP address
Device and browser information
Cookie and advertising identifiers
General location information
Referring website or advertisement
Pages and products viewed
Shopping cart and checkout activity
Purchases and other conversion events
Information about interactions with our Site and Microsoft advertisements

We may use Microsoft Advertising technologies to:

Measure advertising performance
Attribute purchases and conversions
Analyze website activity
Create advertising and remarketing audiences
Deliver or personalize relevant advertising
Improve our Site and advertising campaigns
Detect fraud, security issues, and invalid advertising activity

Where enhanced conversion measurement or similar features are configured, limited customer information such as an email address or telephone number may be securely transformed or hashed before being transmitted to Microsoft. We do not transmit complete payment card details to Microsoft.

If Microsoft Clarity or related analytics features are enabled, website interactions may also be analyzed using behavioral metrics, heatmaps, or session-replay technologies. Sensitive payment information is not intended to be captured through these tools.

Microsoft handles information it receives in accordance with its own privacy policies.

Microsoft Privacy Statement:

https://privacy.microsoft.com/privacystatement

Microsoft advertising privacy and personalization:

https://about.ads.microsoft.com/en/resources/policies/personalized-ads

Other Advertising and Analytics Providers

We may also use Meta and other advertising or analytics providers.

These providers may collect or receive information through cookies, pixels, tags, APIs, and server-side integrations, including information about visits, product views, purchases, and interactions with our Site.

This information may be used to:

Measure advertising performance
Attribute sales and conversions
Understand website traffic and customer behavior
Create advertising audiences
Deliver or personalize advertising
Detect fraud and protect advertising systems

Your interactions with these providers are also subject to their respective privacy policies and privacy controls.

Marketing Communications

Where permitted by law, we may send information about products, promotions, new releases, restocks, and other offers by email, text message, or other communication channels.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email.

You may opt out of SMS marketing by replying STOP to a message or contacting us. Message frequency varies, and message and data rates may apply.

After opting out of marketing, we may still send essential non-promotional communications, including order confirmations, shipping notifications, account notices, security messages, and responses to customer-service inquiries.

We do not sell or rent customer contact information for third parties’ independent marketing.

Mobile telephone information, SMS opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers that help us deliver messages, provide customer support, prevent fraud, or comply with law.

How We Disclose Personal Information

We may disclose personal information to organizations that help us operate the Site and provide our products and Services, including:

Shopify and other website technology providers
Payment processors and financial institutions
Warehouses, fulfillment partners, couriers, and delivery providers
Customer service and communications providers
Email and SMS service providers
Advertising and analytics providers
Review, referral, affiliate, and loyalty platforms
Information technology, hosting, security, and fraud-prevention providers
Accountants, insurers, lawyers, and professional advisers
Government agencies, regulators, courts, and law-enforcement bodies where required or permitted by law

We may also disclose information:

At your direction or with your consent
To protect our customers, business, property, rights, or security
To enforce our terms and policies
In connection with a proposed or completed sale, merger, restructuring, financing, bankruptcy, or transfer of all or part of our business or assets

Our service providers are authorized to use personal information only for the services they provide to us or as otherwise permitted by law.

We do not sell personal information in exchange for money.

Some disclosures involving advertising cookies, identifiers, or online activity may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain US state privacy laws, even when no money is exchanged. Where applicable, you may opt out as described in Section 15.

We will not use an identifiable customer’s personal information, photograph, video, or image in paid advertising without appropriate permission or another lawful basis.

Relationship With Shopify

The Site is hosted by Shopify, which collects and processes personal information about access to and use of the Services.

Information submitted through the Site may be transmitted to Shopify and other service providers in countries other than your country of residence.

We may use Shopify features that use information from interactions with our store, and potentially with other merchants, to provide, personalize, protect, and improve Shopify-powered services.

Shopify is responsible for certain processing activities performed for its own purposes. More information is available through:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:

https://privacy.shopify.com

International Processing and Transfers

We and our service providers may access, transfer, store, or process personal information outside the state or country where you live.

These locations may include:

United States
China
Canada
Australia
Other countries where our service providers operate

Privacy laws in these locations may differ from the laws where you live.

Where required, we use recognized contractual or legal safeguards for international transfers, such as contractual protections or other approved transfer mechanisms.

User-Generated Content

If you submit a product review, photograph, video, testimonial, social media post, or other content for public display, the information you choose to include may be visible to other people.

Please avoid including information you do not want made public.

We may display submitted reviews and content on our Site in connection with the product or service reviewed. We will seek appropriate permission before using an identifiable customer photograph, video, or personal information in paid advertising where required.

Content submitted through a third-party review or social media service may also be handled under that provider’s privacy policy.

Data Security

Our Site uses secure connections and checkout technologies. We take reasonable administrative, technical, and organizational measures designed to protect personal information from:

Loss
Misuse
Unauthorized access
Unauthorized modification
Unauthorized disclosure
Interference or destruction

These measures may include encrypted connections, authentication controls, access limitations, password protections, monitoring, and the use of reputable service providers.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we maintain.

If a data breach occurs, we will investigate and provide notifications where required by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and Services
Maintain customer, account, and transaction records
Respond to inquiries and resolve disputes
Prevent fraud and security incidents
Meet taxation, accounting, regulatory, and legal requirements
Establish, exercise, or defend legal claims

Retention periods depend on the type of information, why it was collected, legal requirements, risk, and whether the information can be safely deleted or de-identified.

When personal information is no longer reasonably required, we take reasonable steps to delete, destroy, or de-identify it, unless we are required or permitted by law to retain it.

US State Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have rights including:

Right to Know or Access: Request information about the personal information we collect, use, or disclose
Right to Delete: Request deletion of certain personal information
Right to Correct: Request correction of inaccurate personal information
Right to Portability: Request a portable copy of certain personal information
Right to Opt Out of Sale or Sharing: Opt out of disclosures considered a sale or sharing under applicable law
Right to Opt Out of Targeted Advertising: Opt out of processing for targeted advertising
Right to Limit Certain Uses of Sensitive Personal Information: Request limitations where this right applies
Right to Withdraw Consent: Withdraw consent where processing is based on consent
Right to Appeal: Appeal a decision we make concerning a privacy request
Right to Non-Discrimination: Exercise privacy rights without unlawful discrimination

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before completing a request.

To opt out of data sharing or targeted advertising, visit:

https://sockymate.com/pages/data-sharing-opt-out

Where required by applicable law, we recognize the Global Privacy Control (“GPC”) signal as an opt-out request for the browser or device sending the signal.

You may also submit a request by emailing hello@sockymate.com.

Authorized Agents

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf.

We may require proof that the agent has authority to act for you and may ask you to verify your identity directly with us.

Appeals

If we decline a privacy request and applicable law provides a right to appeal, you may appeal by emailing hello@sockymate.com with the subject line “Privacy Appeal.”

We will respond within the period required by applicable law.

Children’s Information

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

We do not have actual knowledge that we sell or share personal information belonging to individuals under 16.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can investigate and take appropriate action.

Additional California Disclosures

For California residents, the categories of personal information we may collect include:

Identifiers, such as name, email address, telephone number, IP address, account identifiers, and shipping or billing address
Customer-record information, such as contact and transaction information
Commercial information, such as products viewed, purchased, returned, or considered
Internet or electronic network activity, such as browsing, search, advertising, and interaction information
General geolocation information derived from an IP address or device
Audio, electronic, or visual information that you choose to provide
Inferences drawn from other information, such as likely product preferences
Sensitive personal information that you voluntarily provide or that is required for payment, account access, security, or customer service

We collect these categories from the sources described in this policy and use them for the business and commercial purposes described above.

We may disclose these categories to the service providers, contractors, advertising partners, and other recipients described in this policy.

We do not sell personal information for money. Certain advertising-related disclosures may be considered “sharing” or a “sale” under California law. California residents may opt out through:

https://sockymate.com/pages/data-sharing-opt-out

We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law, such as providing requested Services, processing payments, maintaining security, preventing fraud, or complying with law.

We do not discriminate against consumers for exercising applicable privacy rights.

Third-Party Websites and Services

The Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content practices of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, service providers, technologies, or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date. We will provide additional notice where required by law.

For privacy inquiries, access or deletion requests, corrections, opt-out requests, complaints, or appeals, please contact:

Privacy Officer
Veloq Holdings LLC
Doing business as SockyMate

Email: hello@sockymate.com
Text Support: (307) 487-3422 — Text messages only

Mailing address:

4008 Laramie Street, Suite E
Cheyenne, Wyoming 82009
United States

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