Refund & Returns Policy

Last Updated: 05/09/2026

At Sockymate, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns & Refund Eligibility

To be eligible for a return or refund:

• Items must be unused, unworn, and in their original packaging

• Items must be in resalable condition

• Proof of purchase or order confirmation is required

Due to hygiene and safety reasons, we cannot accept returns for items that have been worn, washed, or opened unless the item is defective or incorrect.

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Change of Mind Returns

If you change your mind about your purchase, you may request a return if:

• The item is unused and unopened

• The item is returned in its original packaging

• Your return request is submitted within 14 days of delivery

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we may offer a replacement, refund, or store credit depending on the situation.

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Refund Processing

• Approved refunds will be issued to the original payment method

• Refunds are typically processed within 3–5 business days after the returned item is received and inspected

• Your financial institution may require additional time to post the refund to your account

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Order Cancellations

If you need to cancel an order:

• Orders may only be canceled before they are processed or shipped

• A cancellation fee of up to 15% may apply to cover payment processing, handling, and restocking costs

• Once an order has been processed or dispatched, it cannot be canceled and must follow the return process outlined above

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Pre-Orders

• Pre-orders may be canceled before shipment

• Once a pre-order has shipped, standard return conditions apply

• If a significant delay occurs, customers will be notified and may request a refund prior to dispatch

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How to Request a Return or Refund

To start a return or refund request, please contact our support team:

Email: hello@sockymate.com

Please include your order number and reason for the request so we can assist you as quickly as possible.

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Contact Information

Business Name: Sockymate
Email: hello@sockymate.com
Phone: (307) 487-3422 Text Support Only

Mailing Address:
4008 Laramie Street, Suite E
Cheyenne, Wyoming 82009
United States